Phone line down and Telkom fault logging doesn't work

My phone line has been down for a month now.

I have tried loging faults online and on the app multiple times, but every time I receive this message: "Something went wrong while attempting to log your problem.Please try again in a few minutes or visit http://tlkm.link/chat to chat to an agent."

When I try to call (I obviously have to use my cellphone now) Telkom doesn't answer.

This is just unacceptable