Phone line dead no assistance from Telkom

Phone line and ADSL went down on Wednesday 11/04/2018 reported the fault on morning of Thursday 12/04/2018 received reference number ********** 0. requested an update via FB was told by a certain Frank that the fault was being handled by the technical team and that they were waiting for an available technician. After repeated follow ups no response is forthcoming from Telkom. Is it so hard to get back to the customer and give a reasonable turn around time as to when the fault will be fixed??? Are all the technicians on strike at Telkom or what. NO MORE EXCUSES NO MORE WAITING FIX THE FAULT OR FACE THE OMBUDSMAN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!