PHONE LINE CANCELLED

I requested cancellation in writing on 6/10/17 for only my ADSL line. On 6/11/17, i found my phone line cancelled by Telkom. I have sat on cell phone calls anything from 1 to 2 hours with call centre agents on 10210 and 10213. They have pushed me from pillar to post with not one of them being being able to help me and also with false promises! my problem has still not been resolved. My phone number is (was) ********** 785. I am one really frustrated and upset customer. The order number is ********** 31