Phone Line Cancellation - Cannot confirm

I went to Telkom shop at N1 City (Cape Town) on 13 Dec 2014. Requested my phone line/account to be closed/terminated. <br> They logged a call on the system...gave me reference number....said I can phone 10210 to follow up on progress/status.<br> I phoned 10210 on daily basis since then till now....NOBODY (in the cancellations department) answers the phone AT ALL.<br> I also phoned the Telkom shop a few times.....NOBODY answers the phone AT ALL. Each time I go to the shop, then there's a long queue, which I'm not willing to stand in again.<br> I managed to get through to the accounts department....and guess what....they transfer me to cancellations department....and then NOBODY answers.<br> <br> All I want to do is find out what status is on reference number/request for cancellation. Is my line cancelled....or not???<br> <br> This is something simple....but turning into a mission.<br>