Phone line and ADSL not fixed since 10 Feb

My husband reported a faulty landline and no ADSL on 10 February 2015. We received an sms stating that fault no. 921CNK100215 had been created and that Telkom would endeavour to to resolve the problem within 2 days. I received another sms on 13 Feb stating that the fault is in hand with the technical repair division. To date nothing has been done. We are still sitting with a faulty landline and no ADSL. I complained via Twitter on 14th Feb, received a reply stating that feedback will be provided after investigation. Not surprisingly, I still haven't heard anything. So fed up of poor service delivery from Telkom. Data charges on my cellphone are increasing as I require e-mail access at home. Can someone please assist!!!