Phone line and ADSL Down

Let me start by saying that through my entire contract with Telkom i have been very happy with their service, until now.<br> <br> On Sunday the 15th of February i reported that My Phone line was down, meaning my ADSL was down as well. almost immediately after i sent in my report i got an automated response telling me my report was logged and i was given a reference number and that i would receive an update in 2 days. I then received an update 3 days later telling me that they were working on it. i have received nothing since.<br> <br> If i try to get hold of Telkom i cannot get through to a real person, all their phone lines are automated. If i try to get a progress report on my line being repaired their website tells me that my fault has already been logged. I cant speak to anyone or get any answers.<br> <br> Now it has been a week that I have had no line, this is not so long compared to other people but here is where my real problem comes in. I am a Doctor. I need my phone line to be up so that i can receive any emergency calls in the middle of the night, so that i can help my patients and be ready in an emergency. this is not okay Telkom. I need my Line back up, ASAP.<br> <br>