Phone line/ ADSL down

A fault has been open for 14 days now.<br> <br> No technician has been assigned.<br> No updates have been added to the fault.<br> No estimate of timings has been provided.<br> <br> When asked the call centre says that they cannot escalate the issue further. They don't know why a technician hasn't been assigned either.<br> <br> The line has now been down for the same amount of time it took to get it installed. <br> <br> Reference #: 376crk250915