PHONE INSURED NO ASSISTANCE FROM STORE

MY PHONE IS DAMAGED, I WENT INTO THE CANAL WALK STORE AND I WAS TOLD TO CALL THE INSURANCE BECAUSE THEY DO NOT DEAL WITH THE INSURANCE. I CAME ALL THE WAY BACK TO WORK TO CALL THE INSURANCE ONLY TO HEAR THAT I NEED TO GO BACK TO THE STORE AND THEY NEED TO BOOK THE PHONE IN. THEY ALSO TOLD ME I DO NOT NEED ANY PROOF OF PURCHASE AS IT IS ON CONTRACT, BUT THE STORE IS INSISTING ON IT. I CALLED THE STORE WHERE I TOOK OUT THE CONTRACT AND APPARENTLY THEY DO NOT TAKE CALLS. WHAT KIND OF SERVICE IS THIS???????? MY PHONE NEEDS TO BE REPAIRED, I PAY MY ACCOUNT AND MY INSURANCE EVERY MONTH AND THIS IS THE SERVICE I GET. ITS PATHETIC!!!!!!!!!!! I WILL NEVER RECOMMEND ANYONE TO TELKOM, BAD SERVICE!