Phone Insurance claim

Good day I've been waiting for my phone claim and I'm becoming impatient, my number is ‪***‬ why is it taking so long. You guys are quick to take the my installment every month but don't deliver, I'm going to put you guys on each and every social media including hello Peter, I want this to be resolved before the end of the week it's been almost 5 months already,they are telling me the Sim card was not telkom my husband did that Sim swap plus minus 3 years ago