Phone has been suspended

JFB Krugell, my phone has been suspended 2 days ago because payment didn't went through on my account, i got a msg from Telkom on Monday 17/08/2015 saying because of payment that didn't went through they will double debit my account as normal on the 20/08/2015, Wednesday 19,08,2015 early in the morning my phone was suspended, immediately i made an eft payment for the outstanding amount, and i phoned the Telkom customer service centre to let them know about the payment, they said to me apparently they don't unblock lines anymore, i just have to wait till the payment shows on the system the my phone will be automatically be reconnected, i use my phone as a business phone so i can not be without my phone, i explained this to the call centre agent and she said there is nothing she can do about that, so i went and made another cash payment into their bank account just to see if i can speed up the process, so i have made 2 payment meaning my account is paid up front, we are now on Friday the 21/08/2015 and my phone is still not on and my payments show on their side, i also have 3 Vodacom lines and i have never received such BAD SERVICE from Vodacom, WOW Telkom's SERVICE went DOWN.