Phone faulty AGAIN

Our telephone line and adsl have been faulty for over a week, this is the 4th or 5 th time this has happened in the last 12 months! Each time it takes at least 2 weeks to repair, we were told via SMS last week that we were scheduled for repair today but have heard nothing for technical support and when calling telkkom have now been cut off 4 times and on hold for over 30 minutes the last time while waiting for technical services to answer! Are they going to refund me for the internet services I pay for and cannot use? What about my increased cellphone costs! This is ridiculous! Why can they not repair the line properly once and for all!!!???<br>