Phone?DSL line installation order -

Knowing that I will need my DSL active at the end of September 2015, I placed an order for a new line to be install on the 24/08/2015. Thereafter I received a confirmation sms that indicated that order *** is scheduled for 30/09/2015. On the 28/09/2015 I received another confirmation sms reminding me of my appointment and requesting that I have my ID book available when the technician arrives. On the 29/09/2015 @13:59 I received another sms indicating that my order is now rescheduled for 30/10/2015. This happened without any consultation or explanation. I have phoned 10210 for assistance, but was told that nothing can be done. Thereafter I contacted the local Telkom authority which has also not helped. How can it take 2 months for a line installation? Is it possible to resolve this matter ASAP or is this what the once mighty Telkom has become?