Phone Delivery Pending For 3 weeks

At the beginning of the month, I made an online application from Telkom for a phone. I received a call the following day notifying me that my application had been approved and the monthly instalment was deducted from my bank account. I had been informed that the phone would be delivered that same week but to date, nothing has been received.

I have called the Telkom help centre numerous times and I keep being given conflicting information. I have been told that my order is still pending, that it has been cancelled and it has been approved but not been processed.

It has been three weeks now and I still don't have the phone that I am already paying for.

I need this issue to be resolved urgently! I am tired of constantly calling Telkom and being given conflicting reports that amount to nothing. Should this issue not be resolved, I would much rather have my money refunded and get the phone through a different provider.