kP
kelly P
1 reviews | Active since Apr 2015
08 Apr 2015, 11:19
phone delivered yet contract declined!
I was called to get a phone contract by sell direct/ telkom mobile. Admin fees debited everything accepted and handset and sim card delivered. Now that i need to have the sim activated both sell direct and telkom mobile are saying it was declined and the sim cannot be activated! JUST BEAR IN MIND , THEY CALLED ME! THEY DELIVERED A HANDSET AND TOOK THE NECESARY DEBITS AND NOW THEY TURN AROUND AND SAY I CANT HAVE MY SIM ACTIVATED DUE TO IT BEING DECLINED! Utter *******! Expected so much more from telkommobile
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Telkom's replyOfficial
08 Apr 2015, 16:07Hello truthbetold17,
Thank you for taking our call.
We do apologise for the experience.
As per our discussion, our team will investigate this matter as urgent and assist further in resolving this to your satisfaction.
Your social media ref: SM101930.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
Thank you for taking our call.
We do apologise for the experience.
As per our discussion, our team will investigate this matter as urgent and assist further in resolving this to your satisfaction.
Your social media ref: SM101930.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
Telkom's reply08 Apr 2015, 16:07
Official
Hello truthbetold17,
Thank you for taking our call.
We do apologise for the experience.
As per our discussion, our team will investigate this matter as urgent and assist further in resolving this to your satisfaction.
Your social media ref: SM101930.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
Thank you for taking our call.
We do apologise for the experience.
As per our discussion, our team will investigate this matter as urgent and assist further in resolving this to your satisfaction.
Your social media ref: SM101930.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team