phone declined

I recently app**** for a contract with telkom. Everything with the application went smoothly. The lady asked me some personal questions regarding my expenses and income and told me i qualified for the package i wanted which is a galaxy s* on the freeme *gb. I just received an sms now telling me that i have been declined during credit vetting. This is an absolute outrage, and quite frankly i'm beyond angry. I have been a customer of telkom for the longest of time. Landlines, internet, email servers. Even right now my prepaid sim card is with telkom. I advocate for telkom all the time telling people how amazing they are, and i get this nonsense. I can't get hold of the call center, i decided to stop waiting after ** minutes. I want this rectified immediately, as i do not see a reason i could be declined. If you would like to see a copy of my payslips and bank statements, to prove to you that this measly R*** is not a problem to me. The credit bureau trans-union has false information listed that i can't get them to change, and i picked up some errors on their side. I ***% do qualify for a silly cell phone contract. I'm pre approved for a home loan well over * million rand, and telkom has the audacity to tell me my credit vetting was declined. I suggest someone from telkom contact me ASAP to rectify this, or i will remove all my business from telkom, and ensure every person i know does the same.

I'm deeply troubled by the lack of care taken in this. Surely if i told the lady over the phone and she said i was good, then your vetting came back bad, surely you would contact me to verify details before sending me a rude sms saying...sorry you've been declined.