Phone dead & no ADSL internet for 3 weeks

My Telkom landline and ADSL internet have been dead for 3 weeks. Despite promises to send a technician to fix the problem, nothing has happened:<br> <br> PLEASE will you help me to get the landline and ADSL internet working at my house in Hout Bay, Cape Town. <br> The number is 021790***X. The line is completely dead and I have had no telephone or internet connection for 3 weeks. I have now been told that the cable from the Telkom box in the street to the house is faulty and must be replaced. I was told that on Thursday last week and since then nothing has happened. I am paying Telkom hundreds of Rand per month for NO SERVICE. Do I get a refund? I have tried over and over again to phone the Telkom fault reporting call centre. I have waited for over an hour each time and there is NO REPLY, just a continuous loop of annoying music playing in my ear. THIS IS VERY FRUSTRATING!!!<br> <br> This is the reference/ escalation number of the fault: 151CWK110915/ 746696. <br>