Phone Cut & Deceased account not sorted!

<p>My Current phone is with Telkom mobile, its in the business name of my mother in law who sadly passed away on 6 Jan '17. I made telkom aware of this but requested that they not cut off the phone but instead, give me the outstanding balance on the account so I can settle it and then continue the contract in my name (Me paying for it) or simply make it a pre paid as I have been using the phone since this contract was 1st taken out about 4 years ago and the company was paying forit as I worked with my mom in law. I do not want to change numbers or service providers, hence my request. </p> <p>I was told that someone will get in contact with me in regards to this matter. No one even bothered to contact me, Instead they cut off my phone, send an sms to say I should call 081 180 but my phone is cut and calls cant be made!!! . I have kids in school, how are they supposed to get hold of me now should there be an emergency? I need this account sorted today as its been 11 days since the passing of my mom in law and the account is still not sorted!!</p>