Phone contract

I visited 2 different Telkom stores in Brits & Randburg early this month, the purpose of my visit was to inform Telkom that my contract is expiring next month (December) as I no longer need the monthly allocations and I want to cancel SIM card and make it prepaid. In Brits the stuff member went to the system and saw that the contract was taken on 12/12/2020 and I was told they can’t place a notice for cancellation request when it expires, as I’m avoiding being debited after the contract expires. Infact I was told to come back on the 12/12/2022 to request cancellation, I mean isn’t that we give a month notice prior to expiring date, even in Randburg I was told same story.

Pathetic service ever from Telkom stuff and they damaging Telkom brand