Phone conract

If i had to use one word to describe Telkom at this moment terible would not even cut it.

They took R500 more or less extra each month and because of that my account bounced in December2017. I did phone them and they ensured me that this wont happen again then in early January my Contract was blocked so i can make no calles no sms no data usage what so ever and i need my phone to make calles to my employer. Then mid January 2018 the amount of R1500 was deducted from my account. I then expected my phone to start working in a day or so.. A week later i went back to telkom and the said according to the system it should not be any longer than the following three days to come. Today is the 14th February 2018 and my phone has not been turned back on. Telkom litterally has dissapointed massively in my opinion and i wouldnt even rever the people i dislike to go to Telkom. I am basically going a full month whithout a phone so why do i need to pay any amount in Feb if a wasnt even able to use my phone due to Telkom itself?