1 reviews | Active since Apr 2018
Phone combo deal contract not honoured by Telkom
Telkom had a combo deal around October 2017 a Samsung S8+ & a Samsung Galaxy A3 2017 at a good price, I took up the contract on 16 October 2017 but at the time I only got the Samsung S8+ as they had to wait for stock to be delivered so I could get my other phone. Since then I have been sending countless emails and being told they still waiting for stock, at one stage I was told theres stock available so I went to the store on 17 March 2018 only to be dissapointed and told theres nothing in stock. I requested the store manager's contact details and was given an email to which I sent an email on 19 March 2018 & was told to wait for feedback as they would investigate. I waited and decided to send another email today only to get a shock of my life that the phone is no longer in stock and cannot be ordered anymore, I told them I only took up the contract because of the two phones I would get, I haven't recieved any response since then
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Charl
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Charl
Telkom Social Media Team
