Phone being “repaired” for over 3months

I have sent my phone in for repairs on 2nd of feb 2022 for a repair on the screen. Please bare in mind that the cellphone is still under warranty. After two months of waiting I received my cellphone back to see that that had not fixed the screen at all. I proceeded to send it back again explaining AGAIN what needed to be fixed. It has officially been over 3 months and I have still not heard back. Every time I ask for an update, no one can tell me how far it is and has no update for me. I am paying R1000 per month for a cellphone contract which i haven’t had for over three months. I never complain but I am severely disappointed in Telkom service centre and the sales people who work at Telkom in walmer park port Elizabeth. I would never recommend getting a Telkom contract because their is no one help accountable as you get pushed around from one helpline to the next where they all say “unfortunately we don’t have a answer ma’am” “it’s unfortunately not their department so they don’t have the answers but they also can’t get a person who can help neither”