Phone / ASDL out of order

Hi<br> <br> This is the second time my phone and ASDL line have been offline. When I pick up the phone, I don't even get a dialing tone. Internet also down - forced to use expensive 3G. <br> <br> Before this, my internet was extremely slow, forcing me to use 3G anyway (this has happened repeatedly in the past, forcing me to phone support, only to get temporary relief).<br> <br> Lots of room for improvement here... Please fix once and for all.<br> <br> Regards,<br> Customer since 2010.