1 reviews | Active since Aug 2013
Phone and Internet down
I have logged a call on the 9 January 2018 as my internet and phone line has not been working. I called in Numerous times inquiring on the status of my repair I am constantly told that someone is working on it and only then would I receive an sms from Telkom saying that they are working on my fault. I then called again today (24 January 2018) as it has become very frustrating that not having a phone line neither internet for almost 3 weeks, I was told that they will email the engineer to get feedback as there is someone working on it. During the course of today I got an sms to say my line has been restored. To my Surprise internet as well as the landline is exactly the same, I had to then call in to get the call logged again, which means the call logged previously including all escalations is not valid anymore. Not sure were to from hear as I keep on going in circles and paying for a service I am unable to use.
Ref 1: 383CNK090118 Ref 2: 143CNK080118 1ST Escalation: ********** 2ND Escalation: F251051 Reopen call: ********** 84
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Your current ref is 22ANK280118 and unfortunately is been linked to cable issue.
Unfortunately, due to the cables having to be replaced it does take longer than a normal line fault to repair. At this stage, we do not have an estimated time of repair. Telkom offers an integrated sim card for customers affected by cable theft that is linked to your Telkom Internet ISP username that you could use to access your data via a ****le, 3G/LTE router or your cell phone. You can apply for an integrated sim at your nearest Telkom store.
We will follow up on your behalf.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Your current ref is 22ANK280118 and unfortunately is been linked to cable issue.
Unfortunately, due to the cables having to be replaced it does take longer than a normal line fault to repair. At this stage, we do not have an estimated time of repair. Telkom offers an integrated sim card for customers affected by cable theft that is linked to your Telkom Internet ISP username that you could use to access your data via a ****le, 3G/LTE router or your cell phone. You can apply for an integrated sim at your nearest Telkom store.
We will follow up on your behalf.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,