PHONE AND ADSL OUT OF ORDER AGAIN

My phone line and ADSL was out of order for almost 3 weeks a few months ago. After many calls to Telkom and on Twitter it was finally repaired. The technician gave us his number if if occurred again and lo and behold it occurred again on 30 October 2015. I called the technician who was on leave and told us to log a fault and contact him back and he would get someone to sort the problem out. This of course did not occur. I logged a fault under 320CTK30/10/15 and so far not one person has contacted me to sort this problem out. I have called and had the matter escalated, but my phone is still not repaired. I work from home a few days a week so this is a major problem for me. Why am I paying for a service that never seems to be working. I have complained for years about noisy landline and about the fact that when I'm on the phone the ADSL cuts out, but this is never resolved. I've been told to change the ADSL filter etc, but this did not work. How bad is it that you have a clearer cell line than land line? I am so upset with the service from Telkom. People cannot afford to wait for 2-3 weeks for a telephone and ADSL line that is out of order. Please fix this!