Phone and ADSL line dead for a week.

Both my landline and ADSL line went down on 24/12/2015 - logged the fault immediately #190CRK241215. It's almost a week now and no progress have been made. After multiple phone calls to the call centre nobody is able to assist me, the agents put me on hold for over 30 minutes and then drop the line. I still don't have an appointment for my line to be fixed and I cannot stay home every single day hoping for the technician to arrive and he never does. I've spoken to managers at the call centre who have promised to resolve the issue and keep me updated but they never do, all empty promises. Why do I have to fight and struggle to get my line restored, can someone please come out and fix my line, This whole process is really frustrating and the service from Telkom has been really shocking to say the least.