Phone and adsl down

On 27 sept my phoneline and adsl went down. I reported the fault online and again followed up with the call centre twise thusfar. I personaly went to the branch on friday again and everyone just keep on telling me that they are working on the problem. I am paying alot of money for this service and it is just unexeptable that such a big service provider cannot fix a problem for more than a week now!i will definately inform everyone about this poor service!