Phone and adsl down

Our phone line,( this includes both our voice and adsl) has been down since before 25/11. reference 618ctk251115 . I have made numerous calls to telkom customer services as well as sent emails via telkom website. Since I do not have a working telkom line this has meant trips to the telkom store on more than one occasion and having family and friends call on our behalf. We have purchased a new phone aswell as testing our router at the telkom store. None of our equipment is faulty. We have been in contact with our isp and spent an hour wasting our cellphone bill just to confirm the fault also does not lie with them.<br> <br> I have begged, pleaded and broken down on the calls withTelkom customer service people daily over the last 3 weeks. They have made me one promise/lie after the other and one even threw the phone down in my ear after I told her the fault was not repaired.<br> <br> I have spoken to so many different people that my head is spinning and received so many different answers that i no longer believe a word coming out of any of telkoms employees mouths. I have seen bad service from many a goverment department but nothing compares to the total disregard for their customers.