Phone and ADSL dead.... affecting my income

I am operating a business from home and I heavily rely on the landline and ADSL service for the business to operate. I have had lots of disconnect problems with both services during the last 1.5 years. It is not uncommon to have no service for a week at a time. (Also, rain or wind is a guaranteed 12 hour disconnect.) During December 2015 the problem emerged again and on Monday 4 January 2016 everything went dead.<br> <br> I have made various calls to the call center to follow up on the fault, but nothing is getting done about it. I have begged and pleaded and emphasized the urgency but I get no feedback. I just get told that a technician has been assigned and that my query will be escalated to a higher authority.<br> <br> As a last resort I started making calls to Telkom in an attempt to get fault forwarding set up as I'm getting no business in for the last 10 days. I have made numerous call center calls (all averaging 30 minutes each) but no solution to date. Changes are made to the system, I had to send e-mails and faxes but they all disappear into a deep hole once send. No action. No feedback. <br> <br> I am EXTREMELY frustrated and disappointed.