Phone/ADSL swopped with another line!

Good day. Just about a month ago I lodged a complain here on hellopeter and the issue with my faulty phone/ADSL line which was caused by a Telkom technician was resolved. Two weeks ago on Saturday , 19th March, suddenly the same issue reappeared, both our phone and ADSL line are not working. Two days ago, April 2nd, it suddenly worked again, but oddly enough the internet connection seemed to be another one, so I reset our modem. This morning, Monday 4th April, a lady from Tel. No. *** calls us and tells us that we are using her number, which explains why the internet connections was suddenly not ours anymore. Wanting to log the fault again on the Telkom website, it still says: Date reported: 2016-03-16 07:53 <br> Reference number: 25553. That is more than 2 weeks ago and now our lines have been mixed up with someone else's. I do hope this matter will be resolved asap.