Phone/Adsl line down since 7/10/2015

To whom it may concern, my phone/adsl line has been down since the 7th October when it was reported, your ref 643CRK071015. As I work from home/office you are making my life impossible. Despite receiving numerous sms messages that the fault is in hand and that a general outage in the area has been resolved I am still without communications. your 10210/10217 lines are of little help. Can you please at least have the courtesy of informing me what the problem is and when it will be resolved. Your urgent attention to the matter will be appreciated - Let's get and keep SA working!!!!!