Phathetic Customer Service

Called customer care on 081180 to upgrade my package was told that i need to call the upgrades team on 10213 waited 15 minutes to speak to a consultant. Nomfundo came on the line and advised that she cannot assist me and that i need to call 081180, i explained that i initially called 081180 and was told to call 10213, she says she cannot assist me and is not sure why I was told to call them as they can only assist with new sales i asked that she transfer me and she said she cannot transfer me i need to call them, so i asked to speak to a team leader she advised that there is no one available to take my call however she will get someone to call me so i asked for her surname, she refused to give me her surname saying it was personal so i advised her that i need her surname as i do not know how many Nomfundo's work for telkom, she became rude so i said i will wait on the line until a manager is available, she put me on hold after 33mins of waiting she dropped the call. The level of service given is pathetic. Try calling the call center again waited 40 min and no one picked up. Please listen to the call recording, call was made on today 19/12/2017 at 14:58 from ********** 914. I am utterly disgusted with the service.