pethetic service

I have been trying since December to get a hold of telkom due to billing discrepancies on my account as well as the new mobile upgrade which has flaws it shouldn't have being a brand new phone. I have been recommending this network to my friends & family since I've been on it and sad to say I will put anyone off taking anything with this network now. Services have drastically dropped as well as the product standards. Terrible absolutely terrible service from telkom. I did not expect this from them. Should I had known I would not have taken the upgrade rather with someone else...