Pethetic service

Ive been waiting for my phone line to be migrated to my new place since December either a technician come and tell me they need to get more cables or they come up with lame excuses line I need permission letter (which i already have) for them to drill a whole ir they just don't show up at all after i waited all day for which if i knew better id have taken my kids to the zoo, im really tired of telkoms technician especially van randburg who even shouted at me on the phone when i told him how long ive been waiting for the line and even after i told him to drill the hole and ill take responsibility for the damage but because he wanted to knock off he decided not to after he made me wait all fricking day got him dince December 25th ive been waiting why cant we get companies like BT from England to come here and demostrate to Telkom how this works. Worsed case is im paying every month helping the employees of Telkom to get their salaryies but im not getting service mxm