Perthetic service from TELKOM...!!!!

Hi, I sent an email to Telkom to cancel my Business contract with all the required documents Letter Head with all the relevant details account number, service number and copy of ID as requested by Telkom. Telkom then canceled my 2 personal contracts which had nothing to do with the email I sent to them. After numerous calls they reinstated 1 of the contracts and moved to other SIM to prepaid. After 1 month of continuous calling nothing is been done and they call and tell me they will call me back but nothing has been done to date. I am awaiting 1 month for them to reinstate my second contract. it has a major effect on my business and Telkom does not seem to care their staff is need more training and management needs to be hands off to resolve issues..!!! VERY VERY POOR FROM TELKOM. PERTHETIC SERVICE AND CUSTOMER SERVICE..!!!