Personal experience of neverending bad service

I am simply posting this in an attempt to get someone from Telkom to assist me, and to voice my disgust with their service over the past few years.<br> <br> Recently I moved into a new area, the place that I am renting already has a telephone line and an active ADSL subscription, however the line is dead and has been dead since I moved in over a month ago. I logged a fault with Telkom the first day I moved in, received a reference number and no one ever bothered to contact me.<br> This week, a month later, I have logged another fault as my previous reference number no longer seems to be valid, once again I have received a reference number yet no one has bothered to contact me or assist me.<br> <br> I cannot continue to waste money on mobile data bills, all I want to do is to pay Telkom to provide me with their service, but this seems to be impossible. <br> <br> The last time I had an issue with a Telkom line it took about 3 months to resolve, which in my opinion is utterly shameful, even though I am only a residential customer I am still paying with my hard earned money and believe I have earned at least some kind of assistance.