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Dawie M
1 reviews | Active since Jul 2014
21 Dec 2017, 07:22
Personal Data for Showmax R69 Unlimted
I subscribed to the Showmax R69 deal, two packages was added to my account, TI Entertainment 128Kbps 100Gb and TI Entertainment -10Gb, the TI Entertainment is now depleted and is running into my personal data 100GB+100GB LTE package. We I subscribed, Londiwe ensured me it was unlimted and it wont deduct anyhting from my personal data, it will run til end of Feb 2018 then it will kick back to R99. The TI Entertainment 128Kbps is still on ********** MB and has not moved while my Recurring LTE/LTE-A Anytime Data is getting depleted. Once again, big marketing campaign while the backed has not been aligned, Telkom please fix this ASAP.
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Dawie M's updateReviewer Update
05 Jan 2018, 09:06Thanks, I spoke to various agents, and they informed me my TI Entertainment 128Kbps is being used, I asked them what data has been depleted on that Bundle, the answer was 5Mb, I cant even watch 2min of a move to allocate that amount of data and they did not see a problem with that nor understood it, the more I indicated the relevance of my personal Data being usede vs the Bundle, they are completely ******** of the fact my personal data are being used and the response was that they cant do anyhting about it and can only comment on what was on front of them. A huge degree of false advertising with this campaign, where showmax was their hands completely and points to Telkom, unlimited Data, R69 are some of the adverts, while visiting Telkom their is a FUP policy and the lines seems to be blurred between 50Gb and the 10GB Standard Bank special. Total chaos.
DM
Dawie M's update05 Jan 2018, 09:06
Reviewer Update
Thanks, I spoke to various agents, and they informed me my TI Entertainment 128Kbps is being used, I asked them what data has been depleted on that Bundle, the answer was 5Mb, I cant even watch 2min of a move to allocate that amount of data and they did not see a problem with that nor understood it, the more I indicated the relevance of my personal Data being usede vs the Bundle, they are completely ******** of the fact my personal data are being used and the response was that they cant do anyhting about it and can only comment on what was on front of them. A huge degree of false advertising with this campaign, where showmax was their hands completely and points to Telkom, unlimited Data, R69 are some of the adverts, while visiting Telkom their is a FUP policy and the lines seems to be blurred between 50Gb and the 10GB Standard Bank special. Total chaos.
DM
Dawie M's updateReviewer Update
05 Jan 2018, 09:06Please fix this ASAP Telkm
DM
Dawie M's update05 Jan 2018, 09:06
Reviewer Update
Please fix this ASAP Telkm