Permanently collected- road to blacklist

I have realized that the more you deal with a call center the more you are given a run around. Today alone I called the Telkom mobile call center service on 081 180 and again ended on a dismal note. I have logged a request to have the three contracts I took out be billed separately as individual accounts. This resulting because the billing on one of the numbers is not accurate and there is a case opened on that. As it stands I am faced with yet another month of not having my account accurately debited and having my service suspended. As a loyal customer you can understand how this makes me upset. The call center agents are rude and often times *********** with their information capturing. I logged a request on the 5th of February. on the 19th of February my service was suspended. They tried to justify not acting on the request in those 14 days as being due to the fact that it takes 72 hours to have a request responded to. I am so disappointed. I will continue to complain on the slow delivery and note of ****** I have received from the telkom mobile call center agents. If this issue is not resolved I am taking legal action.I have upheld my end of the contract. You do the same.