Permanent Spend limit not changed as per request
<p>I Recently bought a phone on contract with Telkom in June this year. When I bought the phone, I was told that it will come with a permanent spend limit of 500. This was fine as I was told that I can change it at any time by calling the call centre or via the my telkom portal. I then in the same month told them that they must remove the permanent spend limit and put it to 0. They told me it will be effective on the 1st of July. It was never effective on the 1st of July. I then did it on the my telkom portal. The permanent spend limit did not change. The bill kept on being over by the 500. I requested that they put the permanent spend limit be 0 for me to control my spending on the contract. The phone is being used by a child so I do not expect the child to mind their airtime spend hence why I requested that the permanent spend limit be 0. Even now the permanent spend limit still has not changed. This still after I kept calling the call center telling them to remove the permanent spend limit. I want a refund for the amounts that I paid which were as a result of the permanent spend limit not being revoked. I am loyal to Telkom but what they are doing is not fair.</p> <p> </p> <p>regards</p>
Telkom still has not fixed this issue. This is bad service to the ultimate level. They did not do anything. On the telkom portal when I track the issue, it says that it has been resolved. All the issues that telkom says have been resolved are not resolved on my side. I am even lazy to call the call centre because the same thing that has been happening for the past 9 months will happen again (I log an issue, then get an sms a few days later telling me that my query has been resolved without anything being done). All the uncontrolable costs are too much because of the incompetence displayed by telkom. Can you tell me how much it would cost for me to close my contract before time. I seriously wanna move. Incompetence like this is just too much. I have been nothing but loyal to this network and I get paid with such incompetence. Please give me a quote for closing my account because I wanna close this account.
Telkom still has not fixed this issue. This is bad service to the ultimate level. They did not do anything. On the telkom portal when I track the issue, it says that it has been resolved. All the issues that telkom says have been resolved are not resolved on my side. I am even lazy to call the call centre because the same thing that has been happening for the past 9 months will happen again (I log an issue, then get an sms a few days later telling me that my query has been resolved without anything being done). All the uncontrolable costs are too much because of the incompetence displayed by telkom. Can you tell me how much it would cost for me to close my contract before time. I seriously wanna move. Incompetence like this is just too much. I have been nothing but loyal to this network and I get paid with such incompetence. Please give me a quote for closing my account because I wanna close this account.