Perfection!!

<p>I dont really like calling call centres because half the time the agents arent really helpful or arent sure what they talking about. But i guess something do change, this morning i called Telkom 081 180 number to query my bill as i recently got a new phone on contract. The agent i spoke to was Refilwe Mohlabine OMG! if there ever was perfection in services, she would be it. She was paitient, friendly and kind but what got me most was that she clearly knew what she was talking about when she explained to me - she attendend to every question i had and had me understanding fully how things worked and it didnt matter that i called @ 06:58am of this morning - because i mean serioulsy who really is in the mood to deal with people at that time lol. I hope this praisal gets to Refiliwe's manger because i want them to be advised of the Great Job that she is doing, i cant imagine that its not always easy dealing with demanding customers on a daily, but credit should be given where credit is due. Hopefully this will motivate her to do even better at her job. Thank you!!</p>