DS
DP S
1 reviews | Active since Jul 2011
01 Mar 2016, 14:12
Pentalty fee...for UPGRADING!?
Telkom Mobile.<br> <br> Upgraded from a 5gb/month to 10gb/month account. INCREASE in rate from R199 to R299/month.<br> <br> Store consultant advised no migration penalty as it was within 3 months. No paperwork signed confirming any penalties.<br> <br> I receive my bill and they have charged R1000 \migration penalty\" and they have gone ahead and debited my account.<br> <br> Who the heck charges their customers for paying them MORE? Only Telkom could be so idiotic.<br> <br> YOU HAVE DEBITED MY ACCOUNT WITHOUT MY PERMISSION FOR AN AMOUNT I DID NOT AGREE TO. REFUND ME."
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
01 Mar 2016, 14:54Hello smithy1,
Thank you for making contact with us and bringing
this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
***
Regards
Telkom Social Media Team
Thank you for making contact with us and bringing
this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
***
Regards
Telkom Social Media Team
Telkom's reply01 Mar 2016, 14:54
Official
Hello smithy1,
Thank you for making contact with us and bringing
this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
***
Regards
Telkom Social Media Team
Thank you for making contact with us and bringing
this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
***
Regards
Telkom Social Media Team