Pensioners Telkom line faulty since 01/12/2017 todate

To whom it may concern,

I am typing this letter on behalf of my mom, who is a pensioner of 79 years of age and has been a loyal customer of Telkom for many years and needs to be in contact with me daily. Prior to the 01 December 2017, I was notified of the above line being faulty and subsequently, reported the problem on the above date with the Reference Number 287CTZ071217 and received a polite notice, saying that Telkom “will attend to your faulty services shortly”. To date, many calls were made to Telkom staff members, with the line still being faulty. I even asked for my calls on many occasions to be escalated and was told it was done, but no escalation references were given. I therefor, was under the impression that finally my mom's phone would be working, hence me typing this letter.

I am very frustrated and wasted many hours trying to get my mom's phone up and running by sending letters to Telkom and many phone calls being made.

Here are several fault numbers/times that were given over and above other calls that were made and was promised to have the problem escalated.

287CTZ071217 07/12/2017 12:39 287CTZ071217 11/12/2017 8:34 287CTZ071217 11/12/2017 9:53 Restored??? (a joke) 481CTZ111217 11/12/2017 1:55 481CTZ111217 17/01/2018 fault has been escalated

I have been in contact with their accounts department, and was told that the account would be adjusted accordingly. My mom at this stage cannot afford to pay for two months for a service that is faulty or non-functional. I refuse to pay any amounts due, for the duration of the phone line being faulty.

I find Telkom provides the worst services ever. After every call I've made they request to rate Telkom out of 5, I will most definitely rate them -5 for their pathetic service.

Your help, in pursuing the above matter will be appreciated.

Regards