CS
Cindy S
1 reviews | Active since Sept 2010
22 Sept 2015, 11:20
Pensioner repeatedly debited as Regular Customer
The account referred to above is for a senior citizen, yet Telkom repeatedly debit's it as a regular account. The dispute was logged last month but no follow up action was taken. The reference number for the dispute is ***2. Kindly rectify this matter on your systems once and for all for an amicable solution. <br>
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Telkom's replyOfficial
22 Sept 2015, 12:40Hello yukichan,
Thank you for making contact with us.
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Launa
Telkom Social Media Team
Thank you for making contact with us.
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Launa
Telkom Social Media Team
Telkom's reply22 Sept 2015, 12:40
Official
Hello yukichan,
Thank you for making contact with us.
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Launa
Telkom Social Media Team
Thank you for making contact with us.
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Launa
Telkom Social Media Team