Pensioner double charged, broken promises

On October 08, 2018 at 10h15 I called 10213 and spoke to SIPHIWOKUHLE MAKHATHINI about reducing my extremely high telephone account, in my opinion, for a pensioner over 70 years of age. She suggested a payment of R473,07 on reference number ********** 1 / order number ********** 31A. I told her that previously I had been told that I was too far from the HUB and that I would not be able to use 4 mbps and that a Technician should come to my home and assist me with this .... (I must mention that I have been struggling this problem for longer than a year with more than 20 agents on 10210 and 10213 - the one referring me to the other) ....... I now want to cancel TIN ********** - broadband 4 mbps, as NO difference has been made to my account - I am also not getting 4 mbps because I assume I am too far from the HUB (still waiting for a Technician to come to my home to confirm this). I have lodged a DISPUTE on November 27, 2018 with SIMXABISIAE - REFERENCE ********** 4 to check my account and give me a credit for overcharging me all these months !!!! NOTE THAT NO REPLY OR CONTACT FROM TELKOM TO DATE - JANUARY 22, 2019 yet I’m being charged for two contracts! I want to lower my account to get the over 70 pensioner's discount and to keep my line number unchanged and have 2 mbps uncapped as well as my email address not to be changed as promised.

The service has been shocking and I can not afford the ongoing double charges that urgently need to be repayed to me.