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davy.ingram davy.ingram

1 reviews | Active since Apr 2017

08 Apr 2020, 16:20

PENSIONER ABANDONED UNABLE TO OAY MED INVOICES

PENSIONER LEFT HELPLESS

So by mistake i chsnged my logon password for my telkomsa.net internet account in outlook and now i cannot log back in. I have all the origonal settings and details all i need is for them to reset it. Called the helpline no resoinse, emailed them with their online form, no resoimse, even logged a fsult no response. I require into these mails to recieve my mothers recent hospital bill which is now 3 weeks overdue because of this issue. Telkom portal and telkomsa webmail service so out of date and inop its embarrassing. Thiught maybe they skeletin staff because of lockdown so enquired about a new installation and before i had even closed the laptop a salesman had called me. A case of give us yiur money amd sign the contract to keep up paying for 3 years then ****** all servoce when needing help. I wonder if icamcel the debit order how long it willmtake for them to call

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Replies (2)
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davy.ingram davy.ingram's update09 Apr 2020, 17:07
Reviewer Update
And typically nonreply, however sales reply quickly
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davy.ingram davy.ingram's update18 Apr 2020, 17:11
Reviewer Update
You are never going to believe this. After complaining on #telkomsa on #twitter and #hellopoeter for weeks as well as this page along with every other Telkom Community Complaints and Telkom sites with no success. I had given up trying and was disgusted and worried I would not be able to get into mums mail to pay her med Bill's. And then two days ago an operator called frank from @telkom private messaged me and within 2 days had re activated her account and sorted me out.
GOTO THE @telkom Facebook page and private message them and request frank . Good luck