Pending order on my ADSL line

i have after nearly a week of calls and driving around finally gotten my ADSL line active with Telkom, now i want to move the line over to Axxess for the billing. and telkom keep on telling me there is a pending order on my line. without actually even telling me what for, i just got off the phone with a woman named Tanya(not sure of spelling) and she said i had to speak to another department, she gave me a direct number ***. this number just rings a few times then drops. so already I think the number is bogus. i want telkom to remove whatever pending order is on my account right now. this is pathetic service, not that telkom ever offered anything close to actual service in the first place. PLEASE SORT THIS OUT NOW.