PENDING FIBRE ORDER

Since the beginning of November 2019 the road to fibre has been a disaster, from trying to upgrade or old adsl to fibre we were only informed about a month later the the upgrade had been messed up and would need to reorder and the reorder was done in the beginning of December it took two months to get processed with installation only getting completed this pass week. After thinking that finally everything is sorted we find out we can't ask the internet because apparently the order is still pending, interesting because installation has been done, we have received our router and just for kicks they have sent us an invoice for the inactive service plus the deactivated adsl. All calls to try and resolve the issue end up with " in 24 hours the matter will be resolved" this coming from general consultants to managers. Brilliant service Telkom, right.