RK
Razia K

1 reviews | Active since May 2016

23 May 2016, 14:08

Penalty on useless contract cancellation

<p>I apparently "upgraded" to a telkom wifi router device earlier this year. Previously i used 3g devices with 1gig of data which was sufficient for any work i needed to do. Now with the new data upgrade i get 5gig of data....that gets used up in less than 6 hours. My actions are the same as they were with the 1gig 3g device....and i never ran out even though i used the 1 gig data per month to get through my entire Mba degree. </p> <p> </p> <p>Now i use 5gig of data for logging onto my laptop twice in a month. ...i apparently used 2gig today just by being online reading articles for about an hour ....and 3gig 2 days ago for opening my email and doing 26 window updates on laptop....</p> <p> </p> <p>Now im not a computer or data genius...but something stinks with the telkom huwawei B315 device. I have being paying R199 a month for nothing. Being penalised for upgrading really.</p> <p>In order to get help i have to get in my car, drive to telkom mobile, sit in a queue, fill out cancellation forms....and as if this ****py product, loss of work and the inconvenience is not penalty enough....i'll get penalised to get better service from a different product should i cancel this stinky thieving contract ....</p> <p> </p> <p>Total bull***. If i went to an ombudsman....i wonder what the cpa will do for me....after all, i have been sold a useless device that im worse off with...even though im paying more for it .... </p>

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Replies (1)
Telkom
Telkom's reply25 May 2016, 11:11
Official

Hello Aggro

This response serves as confirmation that your query has been received.
Your reference number : SM236669
A consultant from our mobile team will be in contact to assist with the query.

Regards
Noleen
Telkom Social Media Team.