Penalty on account

<p>The debit order for April was deducted late by telkom and because I have already transferred money to another account it didn't go off. I then made an EFT payment to telkom and confirmed with telkom that the account was up to date. This morning I received an sms stating that telkom deducted more than double what I usually pay. Their reason being that I incurred a penalty of R296 because of late payment. My contract is only 199 pm. How can a single penalty be this much? And why do another double deduction after the EFT payment? When I tried phoning them last week the phone just died... Absolute pathetic service! Will never recommend anyone to try telkom... </p>