1 reviews | Active since May 2017
Penalty fees
<p>I have been calling them on a daily basis and sending emails I even have a case number that hasn't been resolved ( ********** 9) No one has come back to me. They had a late debit order on my account. Normally they deduct my debit order on the last day of the month and this month they decided to deduct it on the 3rd. There was not enough money in my account due to banking fees that was deducted from my account. I made a payment the same day the debit order was declined by my bank I called them and was sending mails with my proof of payment. I spoke to so many of their customer service agents and they told me that they will fix this on my account and that they will not charge me for the penalty fee this morning when I received my salary the first debit order was Telkom Mobile with the penalty fee. This is not the first time that they are doing it. Middel of last year one of their sales people phoned me to tell me that I am due for a upgrade and even recomeneded a phone for me so I took the upgarde after he confirmed that there will be no extra charges because I have a contract with them but when it comes to payment I had to pay all kinds of penalty and migration fees. I am so tired of them charging me for all kinds of penalty fees and not resolving any of my cases. I have just been having problems with them and can't wait for my contract to be over so that I can go over to beter service provider. Telkom mobile is a terible service provider.</p>
I have received a mail from Samantha Abrahams now that you will not refund me as the debit order was done on the 2nd. I only received the sms on my phone on the 3rd becuase the debit order must have been late night on the 2nd. My agreement in the first place is that the debit order is done on the last day of the month I can not control my bank charges in the new month if you are late with my debit order. I can not afford to pay penalty fees all the time with Telkom mobile. I have my proof of payment where I paid my account on the 3rd it is not like you had to wait for my money. I could understand if you had to wait for the money , but as soon as I received the sms I made a plan to pay my account. How can you treat loyal customers like this?
I have received a mail from Samantha Abrahams now that you will not refund me as the debit order was done on the 2nd. I only received the sms on my phone on the 3rd becuase the debit order must have been late night on the 2nd. My agreement in the first place is that the debit order is done on the last day of the month I can not control my bank charges in the new month if you are late with my debit order. I can not afford to pay penalty fees all the time with Telkom mobile. I have my proof of payment where I paid my account on the 3rd it is not like you had to wait for my money. I could understand if you had to wait for the money , but as soon as I received the sms I made a plan to pay my account. How can you treat loyal customers like this?