Penalties That Trap Customers

Telkom’s debit order penalties are excessive. One failed payment leads to repeated debit attempts, each with added rejection fees, making it nearly impossible to recover. Cancellation is just as unfair, requests take 30 days to process, and if you don’t cancel before your contract ends, you’re automatically rolled into a month‑to‑month plan without notice. These practices feel designed to profit from penalties rather than provide fair service.